Shipping policy

Order confirmation

Once you place your order, you will receive an order confirmation email. This means that we have received your order and pre-authorized your payment.

Dispatch

At comfortride-medical.com our mission is to provide you with the best shipping options, wherever you are in the United States. Every day we strive to ensure the highest quality of service and fast delivery.

After placing your order, you will receive updates on order status and shipping information. Once your order has been shipped, you will receive a track & trace number by email.

Postage costs

For orders from the United States:

Shipping Method	Weight Range	Transit Time	Shipping Cost
Economy Shipping	Under 1 lb	2–5 Business Days	$7.30
Standard Shipping	1–5 lbs	2–5 Business Days	$15.00
Ground Shipping	5–10 lbs	3–6 Business Days	$20.00
Flat Rate Shipping	N/A	2–5 Business Days	$17.00

Additionally, we provide complimentary shipping for orders exceeding $299. The transit time is expected to be between two and five business days.

Order Acceptance & Pricing

Please note that sometimes orders cannot be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including:

• Incomplete or incorrect information
• Suspicions of fraud
• Payment verification issues

We may request additional verification, such as a phone number, address confirmation, proof of identity or banking details before accepting your order.

Price accuracy:
We strive to provide accurate pricing information, but errors can occur. If a pricing error is discovered, we may contact you for instructions or cancel your order and notify you of this error. We reserve the right to cancel orders listed for incorrect pricing even if they have already been confirmed and paid for.

Processing Times & Delivery Times

• Processing time: 1–2 business days (Monday to Friday)
• Shipping time: Depends on shipping method (Monday to Friday)
• Shipping Carrier: USPS, FedEx, UPS
• Daily cut-off time: 03:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders placed before 3pm will be processed the same day. Orders placed after 3pm will be processed the next business day.

After Placing Your Order

You will receive a confirmation email containing:

• Your order number
• Your proof of payment

Please also check your spam or junk mail folder if you do not see a confirmation in your inbox.
Still haven't received anything? Please send an email to support@comfortride-medical.com with the subject: "Order Confirmation Not Received" and our team will help you further.

Please note: For custom products, we will contact you separately to confirm the desired specifications before the order is processed and shipped.

Track Order

You can track your order with the track & trace number that you receive via the shipping confirmation.

If you have not received a tracking number within 4 business days, please contact us at support@comfortride-medical.com and we will be happy to help you.

Customer Service:

Comfortride Medical

Address: 10508 Foxlake Drive, Bowie Maryland 20721, United States

Phone: +1(855) 506-5987

Email: support@comfortride-medical.com

Customer Support Hours

Monday – Friday: 09:00 AM – 06:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: We respond within one business day